Mission LTE provides its customers with Internet while traveling, RVing, at the cabin and more. Internet is provided by a router that works with cellular antennas, so you’re able to connect multiple types of devices to a single Internet source: the router.

What do I need?

• A router (4 different types)
• A data plan that has a SIM card (usable in Canada, USA and Mexico)

The CAN-USA no expiration data plan (standard) is refillable and reusable. All you have to do is purchase a data top-up when your balance is almost used up. Data refills are available in 10, 25, 50, 75, or 100 GB increments. Purchased refills will be added to your current balance. The SIM card is included in the package with your initial purchase.

For a Canada, USA and Mexico installation (and more data per month), you can purchase the CAN-USA-MEX package, which provides 100 GB per month over a period ranging from 1 month to 12 months (depending on your choice). The SIM card is included in the package; it must be changed with each new package.

Available routers and their features:

• InHand CR202 Router: *OUT OF STOCK* The InHand CR202 router is a portable 4G cellular router with wired/cellular network access modes for your needs. It features a high-speed cellular network and is equipped with a 5000 mAh battery (approx. 8 hours of continuous use). What’s more, it supports up to 30 connected devices and is functional in Canada, the U.S. and Mexico ($309.95). *OUT OF STOCK*
• InHand CR202-Lite Router: The InHand CR202-Lite router is a versatile, portable router running on 4G/LTE with wired/cellular (Wi-Fi) network access modes for your needs. It features a high-speed cellular network and is equipped with a 3000 mAh battery (approx. 6 hours of continuous use). Its battery is removable, so it can be changed for extended use (battery / $14.99). What’s more, it supports multiple connected devices and is functional in Canada, the U.S. and Mexico ($285.95).

*Routers come with all accessories listed in their respective descriptions (antennas, charging wire, cable, etc.).

• For the Pocket Router: in the router’s main menu.
• For the Alcatel Hub Link router: on the back of the router.
• For the InHand CR202 router: on the back of the router.
• For the InHand CR202-Lite router: on the back of the router.
• For the InHand IR302 router: on a label put on to the top of the router.

You can change the router password. However, if you forget the password, we can’t help you.

As this is not one of our standards, we don’t recommend changing these settings. However, you can do so by entering the router’s web page. If you change these settings, however, you become responsible for your device’s configuration, and we won’t be able to help you if you lose your password, for example.

Please contact us directly by e-mail info@missionlte.com or by phone.

For Canada, we use Bell and Rogers antennas (depending on the package). However, our routers do “rooming” / roaming, i.e., if they can’t connect to a Rogers or Bell antenna, they connect to other providers’ antennas to continue offering you a signal. The signal may not be as good, however, since when rooming, routers don’t get signal priority over users of direct providers.

For the United States (100 GO/month CAN-USA-MEX plan), we use AT&T and Rogers antennas; rooming/roaming is also possible.

• The Pocket Router works in Canada and the U.S. (but we recommend its use only in Canada).
• The Alcatel Hub Link router works in Canada and the U.S.
• The InHand CR202 router works in Canada, the U.S. and Mexico.
• The InHand CR202-Lite router works in Canada, the U.S. and Mexico.

It’s possible to buy a SIM card and package without buying a router if you already have an unlocked router. However, you’ll need to configure your router’s APN (we will provide you with one the matches the SIM card) in order to work with the plan.

The routers we offer are unlocked for other SIM card providers. This means they can be used with any internet provider. Unfortunately, if you use another provider, we can no longer help you with problems regarding the data plan, network connection or SIM difficulties. You will have to contact the provider directly. However, we will be available to help you regarding the physical router (which you would have bought by us).

The ICCID code is located on your SIM card. It’s the last 12 digits of your SIM card. Our team always inserts a sticker with the information in the box, or on the box of the equipment you receive. However, we advise against removing the SIM card, to avoid damage. You can write to us to obtain it if you don’t have it.

Your 100 GO/month CAN-USA-MEX plan starts on the date you want. When ordering a CAN-USA-MEX plan, you can tell us the date you want the SIM card to be activated and available for use. If you don’t yet have a date in mind, you can let us know later, but at least one week before the date you want it to be activated.

Unfortunately, we don’t offer unlimited data plans. For data in Canada-USA, we offer data recharges of 10, 25, 50, 75 or 100 GB. This data has no expiry date, so it can be used until it runs out. We also have a 100-GB monthly plan for periods ranging from 1 month to 12 months, operating in Canada, the U.S. and Mexico.

Data consumption depends on a number of factors: resolution, format, number of beats, etc. For example, one hour of Netflix uses a minimum of 1 GB of data in standard definition (per device), and this amount can be comparable to other viewing platforms.

Data usage begins as soon as a device connects to the router’s Wi-Fi network. The more devices that are connected, the more data is used. Data is used up through consumption. Be aware that even when you are not actively using your device, it can perform automatic updates and consequently use data.

To check your Canada-USA balance (data plan with no expiry date), go to the website https://solde.missionlte.ca/, and then enter the last 12 digits of the SIM card (found on the back of the card or on its packaging). We advise against removing the SIM card to find your code, to avoid damage. You can contact us directly to obtain it if you don’t have it.

You do not have access to your CAN-USA-MEX balance. You need to write to us to know your balance, since we have an AT&T platform to access our customers’ balance.

Reloads are done by our team members. You don’t have to do anything during one. Modifications are made on our side; and when the reload is processed and completed, you receive an e-mail confirming it. There may be a delay of a few hours following an order before the recharge is processed.

If you already have a SIM card with a Canada-USA plan, you don’t need to buy another one to get data. Just go to our website (https://www.missionlte.ca/boutique/fr/), and place an order for a Canada data top-up (10, 25, 50, 75 or 100 GB). With the information you enter, we’re able to match the order to the right profile; if not, a member of our team will contact you to clarify the request.

Unfortunately, it is not possible to recharge and reuse a CAN-USA-MEX SIM card once it has expired. You need to purchase a new CAN-USA-MEX plan (SIM card and data), and then exchange the first SIM card for the second.

Delivery takes between 2 and 10 working days. Orders are processed fairly quickly on our end, however, delivery time depends on the company delivering your package, the day the package is sent and the delivery location in relation to our Terrebonne office.

In-store pickup is always available during business hours, if possible.

1. Acceptance of conditions By making a purchase on our website, you accept these terms and conditions of sale.
2. Products Our products are described and presented as accurately as possible. However, errors may occur, and we reserve the right to correct them if necessary.
3. Price The prices of our products are quoted in Canadian dollars, plus taxes. Delivery charges are not included in the price and are invoiced extra.
4. Orders Your order constitutes an offer to purchase from us. We reserve the right to accept or refuse this offer.
5. Payment Payment is made online by credit card.
6. Delivery We undertake to dispatch your order as soon as possible after receipt of payment. Delivery times are indicative and may vary according to destination.
7. Returns You have 10 days from receipt of your order to exercise your right of return and return the product to us, at your expense, for reimbursement. We reserve the right to make a full refund, or to apply a restocking fee of up to 20%, depending on our criteria.
8. Waranty Our products are guaranteed against manufacturing defects for a period of 1 year from the date of purchase. This warranty does not cover damage resulting from misuse or accident.
9. Confidentiality We undertake to protect your personal data and to use them only in connection with your order.